Frequently Asked Questions

What are your opening hours?

The clinic is open 7 days a week.  The clinic opens at 8am and closes at 8pm.

How many sessions will I need?

This depends on your condition and is best to discuss this with your therapist after your initial assessment when they will have a better idea of your condition and the course of treatment required. At Optimal Clinic we aim to get you to achieve your goals as quickly as possible, in as few sessions as possible.

How long is my session?

Your first session will be 45 minutes long. Your subsequent sessions can be 30, 45 or 60 minutes depending on what your Therapist deems appropriate for your condition. Our Podiatrist and Chiropractor also offer 15 minute appointments.

What should I bring to my appointment?

If you have any scans/xrays/blood test results then they would be helpful to bring to your session. If you have been or are currently using a splint/brace/support please bring this too. If you require a gait or biomechanical assessment please bring your running shoes and your most worn day shoes (for example at work).

What should I wear?

It is usual for your Therapist to ask you to undress enough to see the area that is injured. We therefore advise that you wear or bring appropriate clothing with you to your appointment, so that you can feel comfortable during your assessment. We will also provide towels to cover any exposed areas, if you wish.

Can I speak to the Therapist prior to my appointment?

Our Therapists are always happy to speak to you to answer any of your questions or concerns. If they are not available when you call then they will call you back at their earliest convenience.

Do you take insurance?

We offer direct billing for BUPA Insurance and a Pay and Claim basis for other major insurance companies. We have all main insurance claim forms in the clinic, and your Therapist will complete these accordingly. 

Please note some insurance companies will require a Doctor’s referral in order to claim for your treatment. We advise that you check these details with your insurance provider prior to treatment.

How much do sessions cost? Can I claim through my insurance?

Our pricing is based on the length of appointment needed. For Physiotherapy, Osteopathy, Podiatry and Chiropractic you can either have a 30min (cost AED495), 45min (AED595) or 60min (AED695) session. 15min appointments with our Podiatrist and Chiropractor is AED350. 

Sports Massage is priced for 30min (AED330), 45min (AED400), 60min (AED450) and 90min (AED550). 

Nutrition pricing is 45min (AED595) or 60min (AED695) /session.

We also offer a Comprehensive Assessment which consists of 2 Therapists for AED650 (45 mins). 

We are pleased to offer Telehealth appointments of 30 min (AED250) or 60min (AED400).

Do you offer online or remote consultations?

Many insurance companies do cover Telehealth. We suggest you contact your insurance company to check if this is covered with your policy. We will email you the claim form and invoice once the appointment has been completed.

What are the benefits of booking an online Therapy appointment?

Here some benefits of an online session with one of the team:

– We can do a basic physical examination, asking you to do some movements while we watch while you give us feedback on how it feels.
– Using this information, we can give you specific advice to help you manage and improve your pain.
– Your therapist can guide you through specific exercises to help you, offering corrections and alternatives as required.
– After the appointment they can send you a link to our online rehab platform with pictures, videos and explanations of the exercises that they’ve given you. There is even a tracker to hold you accountable for doing your exercises!

How do I book an online consultation?

You can contact our Clinic reception team on therapy@optimalclinic.ae or +971 50 4233302. Alternatively, if you have the direct contact details of the Therapist you’d like to see, you can get in touch with them directly to book an appointment.

I have an injury and am a new client to Optimal Clinic. Would an online consultation be beneficial for me?

Yes definitely, initial consultations are often spent talking and taking a detailed history, this works well via ZOOM.

What classes are being offered by the Optimal Clinic team and how can I join them?

We have five Therapy classes taught by Gillian Duncan and Phillipa Kirschner, which focus on perfecting your control and movement patterns whilst considering any injuries you currently have. These classes are for a maximum of 4-5 people.

Monday 9:30am & 10:30am Therapy Pilates
Wednesday 7:15am – Pilates for Runners
Thursday 12 (midday) & 2pm Therapy Pilates
Friday 9:30am – Pre & Post Natal 

To book classes, either speak with your Therapist or visit https://optimalonlinebooking.ezfacility.com/Sessions

Our Therapy Pilates classes are priced at AED120/class or you can purchase a pack of 10 for AED1000.

Can I gift sessions to a friend?

Gift vouchers are available for purchase of your desired amount from our Therapy reception.

Optimal Clinic Blog

Our blog aims to educate and inform our readers on a wide range of topics related to physiotherapy, osteopathy and much more – including the latest treatment techniques, tips for injury prevention, and advice on maintaining a healthy lifestyle. We also provide updates on the latest research and developments in the field, so you can stay up-to-date on the latest trends and advancements.

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We are dedicated to your recovery. Our team of experts at Optimal Clinic will help you understand and overcome any discomfort, from ache to injury, allowing you to quickly and safely return to pain-free life. Our multidisciplinary team works together to successfully treat a variety of conditions, from chronic pain to women's health issues. Our patients are the core of our philosophy and our sole mission is to get you back in your game, on your bike or simply just back on track quickly and effectively.

Optimal Fitness

Commercial Building 3
Dubai Studio City
PO Box 74361

04 441 9687
050 423 3302
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