FAQ

The clinic is open 7 days a week.  The clinic opens at 8am and closes at 8pm.

This depends on your condition and is best to discuss this with your therapist after your initial assessment when they will have a better idea of your condition and the course of treatment required. At Optimal Clinic we aim to get you to achieve your goals as quickly as possible, in as few sessions as possible.

Your first session will be 45 minutes long. Your subsequent sessions can be 30, 45 or 60 minutes depending on what your Therapist deems appropriate for your condition. Our Podiatrist and Chiropractor also offer 15 minute appointments.

If you have any scans/xrays/blood test results then they would be helpful to bring to your session. If you have been or are currently using a splint/brace/support please bring this too. If you require a gait or biomechanical assessment please bring your running shoes and your most worn day shoes (for example at work).

It is usual for your Therapist to ask you to undress enough to see the area that is injured. We therefore advise that you wear or bring appropriate clothing with you to your appointment, so that you can feel comfortable during your assessment. We will also provide towels to cover any exposed areas, if you wish.

Our Therapists are always happy to speak to you to answer any of your questions or concerns. If they are not available when you call then they will call you back at their earliest convenience.

We offer direct billing for BUPA Insurance and a Pay and Claim basis for other major insurance companies. We have all main insurance claim forms in the clinic, and your Therapist will complete these accordingly. 

Please note some insurance companies will require a Doctor’s referral in order to claim for your treatment. We advise that you check these details with your insurance provider prior to treatment.

Our pricing is based on the length of appointment needed. For Physiotherapy, Osteopathy, Podiatry and Chiropractic you can either have a 30min (cost AED495), 45min (AED595) or 60min (AED695) session. 15min appointments with our Podiatrist and Chiropractor is AED350. 

Sports Massage is priced for 30min (AED330), 45min (AED400), 60min (AED450) and 90min (AED550). 

Nutrition pricing is 45min (AED595) or 60min (AED695) /session.

We also offer a Comprehensive Assessment which consists of 2 Therapists for AED650 (45 mins). 

We are pleased to offer Telehealth appointments of 30 min (AED250) or 60min (AED400).

Many insurance companies do cover Telehealth. We suggest you contact your insurance company to check if this is covered with your policy. We will email you the claim form and invoice once the appointment has been completed.

Here some benefits of an online session with one of the team:

– We can do a basic physical examination, asking you to do some movements while we watch while you give us feedback on how it feels.
– Using this information, we can give you specific advice to help you manage and improve your pain.
– Your therapist can guide you through specific exercises to help you, offering corrections and alternatives as required.
– After the appointment they can send you a link to our online rehab platform with pictures, videos and explanations of the exercises that they’ve given you. There is even a tracker to hold you accountable for doing your exercises!

You can contact our Clinic reception team on therapy@optimalclinic.ae or +971 50 4233302. Alternatively, if you have the direct contact details of the Therapist you’d like to see, you can get in touch with them directly to book an appointment.

Yes definitely, initial consultations are often spent talking and taking a detailed history, this works well via ZOOM.

We have five Therapy classes taught by Gillian Duncan and Phillipa Kirschner, which focus on perfecting your control and movement patterns whilst considering any injuries you currently have. These classes are for a maximum of 4-5 people.

Monday 9:30am & 10:30am Therapy Pilates
Wednesday 7:15am – Pilates for Runners
Thursday 12 (midday) & 2pm Therapy Pilates
Friday 9:30am – Pre & Post Natal 

To book classes, either speak with your Therapist or visit https://optimalonlinebooking.ezfacility.com/Sessions

Our Therapy Pilates classes are priced at AED120/class or you can purchase a pack of 10 for AED1000.

Gift vouchers are available for purchase of your desired amount from our Therapy reception.